Frequently Asked Questions
Find answers to common questions about our services, caregivers, payment options, service areas, and how to get started with De-Mondek Home Care.
Frequently Asked Questions (FAQs)
Is De-Mondek Home Care Provider Services licensed?
Yes. De-Mondek Home Care Provider Services is a Texas-licensed Personal Assistance Services (PAS) agency regulated by the Texas Health and Human Services Commission (HHSC).
What services do you provide?
We provide non-medical home care services tailored to each client's individual needs. Services may include personal care, bathing and grooming assistance, mobility assistance, meal preparation, light housekeeping, laundry, medication reminders, companionship, respite care, transportation, errands, appointment escort, and safety monitoring.
Who do you serve?
We serve seniors, adults with disabilities, individuals with intellectual and developmental disabilities (IDD), children requiring non-medical support and supervision, new mothers needing postpartum assistance, individuals recovering from illness or surgery, clients transitioning home from a hospital or rehabilitation facility, and families needing respite or additional support.
How do I know how many hours of care my loved one needs?
You don't have to determine that by yourself. We discuss the client's daily routine, abilities, safety concerns, level of assistance, family support, and other needs during the assessment. This information helps us develop an individualized Plan of Care and recommend an appropriate schedule.
What payment options do you accept?
De-Mondek Home Care Provider Services offers several payment options depending on the client’s eligibility, coverage, and care needs. Payment options may include:
Private Pay
Long-Term Care Insurance
Medicaid Personal Assistance Services, when eligible and authorized
Eligible Veterans benefits/programs
Coverage and benefits vary by individual plan or program. Our team can help you understand your available options and determine what information or authorization may be needed before services begin.
How do I get started?
Getting started is easy. You can call us directly or submit an inquiry through the How to Get Started page on our website. Simply complete the inquiry form with some basic information about the care you are looking for, and a member of our team will contact you to discuss your needs, answer your questions, and guide you through the next steps.
How do I know when it may be time to consider home care?
The need for help at home is not always obvious at first. You may notice that everyday activities are becoming more difficult, taking longer, or causing more fatigue than they used to. There may also be concerns with bathing, dressing, preparing meals, mobility, keeping up with the home, getting to appointments, or remaining safely at home alone. Family caregivers may also realize they need additional support or time to rest.
Needing assistance does not mean giving up your independence. The right level of support can help you continue doing what you are able to do for yourself while receiving help in the areas where you need it most.
Can I change my care schedule after services have started?
Yes. We understand that care needs and schedules can change. If you need to increase or decrease your hours, change the days or times of service, or request another scheduling adjustment, contact our office. We will review the requested change and make the appropriate arrangements based on your needs and caregiver availability.
Will I have the same caregiver every time?
We make every effort to provide consistency because we understand how important it is to become comfortable with the person coming into your home. Whenever possible, the same caregiver will be assigned based on your schedule and care needs. There may be times when another caregiver is needed due to illness, time off, emergencies, or availability, and we will work to provide appropriate coverage.
Do you offer short-term or long-term care?
Yes. De-Mondek provides both short-term and ongoing care. Short-term care may be appropriate for respite, temporary assistance, or recovery support, while ongoing care is available for individuals who need regular assistance with daily living. Care schedules are tailored to each client’s individual needs.
How do you match caregivers to clients?
We carefully match caregivers based on the client’s specific care needs and service plan, schedule availability, personality compatibility, language preferences, cultural considerations, and any special skills or experience required. We also follow up and gather client feedback to help ensure the caregiver match continues to be appropriate.
Do you accept Medicaid?
We work with clients who receive Medicaid benefits when services fall within Personal Assistance Services eligibility and authorization guidelines. Coverage depends on the client’s specific Medicaid program and authorization. We assist families with understanding eligibility and available care options.
Still Have Questions
We’re happy to help. Visit our Contact Us page and send us your question, and a member of our team will assist you.
